0208 508 8129 / 074 9695 2668

Terms & Conditions

  • CLEANWELL London Limited agrees to perform the work specified by the CLIENT in a professional manner using every care to accomplish a satisfactory service. · By ordering CLEANWELL London Limited services via telephone, e-mail, fax or website the CLIENT is agreeing to be bound by CLEANWELL London Limited  Terms and Conditions of Service.
  • There is no registration or introduction fee for joining CLEANWELL London Limited. You only pay our hourly rate for housekeeping and the quoted, agreed rate for all other services that CLEANWELL  London Limited offers.
  • It is CLEANWELL's responsibility to introduce to the CLIENT only reliable and trustworthy cleaners. All the cleaners registered with us and working on our behalf have been fully screened through a personal interview and checking of references and employment history.
  • Whilst CLEANWELL  London Limited takes care in obtaining and checking references and interviewing potential applicants, the CLIENT is strongly advised to satisfy themselves with the suitability of the applicant.
  • We do not employ the cleaners. All the cleaners are self-employed and the payment of Tax and NIN as a vetted independent person is their own responsibility.
  • CLEANWELL London Limited  will provide a replacement cleaner if the client’s regular cleaner is not available.
  • Our cleaners work any day of the week including Bank Holidays. If your cleaning visit is due on a Bank Holiday and you haven't called or e-mailed to cancel the visit, the regular amount due for that cleaning visit will be charged regardless of whether the cleaner has cleaned your property or not.
  • The CLIENT is responsible for providing the cleaning materials and equipment when booking a regular cleaning service. Cleaning equipment must be in full working order. In the case where cleaning materials and equipment are not provided/not in full working order, the result from the cleaning visit may not be successful, CLEANWELL  London Limited cannot be held responsible and no refund can be claimed by the CLIENT for the job in question. CLEANWELL London Limited  will provide the cleaning materials and equipment for a one-off/end of tenancy cleaning service.
  • CLEANWELL  London Limited will provide all cleaning materials and equipment on request. Please note that this may be subject to a surcharge.
  • In the case where the CLIENT fails to provide access to the property on the arranged date and time, the regular amount due for that cleaning visit will be charged. The CLIENT must allow the cleaner access to hot water and power.
  • All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, items of sentimental value, art and antiques.
  • Minimum requirements: 10 hours minimum for housekeeping- weekly, £55 minimum fee for carpet and upholstery cleaning- per visit.
  • A deposit must be paid at the time of booking the cleaning service. The outstanding balance must be settled on the day of the cleaning visit unless arranged otherwise. We accept cash, cheque, BACS or PayPal.
  • The CLIENT may cancel/skip a cleaning visit by giving at least 24 hours notice. Otherwise if not notified on time CLEANWELL London Limited will charge the full amount for the cleaning visit and no refund can be claimed.
  • The CLIENT may terminate the regular cleaning service or housekeeping service by giving two-weeks notice in writing specifying last cleaning date.
  • In case of a complaint, CLEANWELL London Limited requires to be notified within 24 hours after completion of the cleaning work. No claims will be entertained after the above time limit. If the CLIENT is dissatisfied with the work, a cleaner must be allowed to return and re-do the job at no extra charge. If the CLIENT is dissatisfied again CLEANWELL  London Limited will replace the cleaner and the CLIENT will not be charged for the first visit of the new one.
  • If, after an offer of Engagement has been made to the cleaner, the CLIENT decides for any reason to withdraw it, the CLIENT shall be liable to pay CLEANWELL  London Limited a minimum fee of £50.
  • Any prospective CLIENT who decides to engage a cleaner, having previously rejected that same person when introduced by CLEANWELL London Limited , will be liable to pay CLEANWELL London Limited our referral fee - £250.
  • By entering under this Terms and Conditions with CLEANWELL London Limited, after the termination of the cleaning service providing by CLEANWELL London Limited, the CLIENT must not hire or use any home-related services provided by a present or past cleaner introduced to the CLIENT by CLEANWELL London Limited. If the CLIENT does wish to hire or use home-related services provided by such a cleaner our referral fee is £250.
  • The CLIENT must pay CLEANWELL London Limited any amounts that he/she owes under this Terms and Conditions.
  • CLEANWELL London Limited reserves the right to cancel the cleaning service with immediate effect due to non-payment. CLEANWELL London Limited  reserves the right to make any changes to any part of these terms and conditions.
  • Regular domestic cleaning service The CLIENT must pay CLEANWELL  London Limited the agreed fee for the cleaning service. Payment must be made cash, cheque, BACS, Standing Order or PayPal on the day of the cleaning visit or at the end of the month upon receipt of a monthly invoice. The CLIENT is charged on a weekly/fortnightly/monthly basis according to the client's request for number of cleaning hours and interval between visits. The CLIENT must supply the cleaning materials and equipment. CLEANWELL  London Limited cannot be held responsible for unsuccessful cleaning visit if the cleaning stuff is not supplied in full working order.
  • One off/ End of tenancy cleaning services The CLIENT must pay CLEANWELL  London Limited the agreed fee for the cleaning service. Payment must be made cash, cheque, BACS, Standing Order or PayPal on the day the job is completed. CLEANWELL  London Limited will supply the tasks list, cleaning materials and equipment. Washing up/laundry is not included in a One off/ End of tenancy cleaning services. As part of this type of cleaning we do: Clean all windows (inside), window frames, sills. Clean all skirting and wash the doors. Wash all sockets and switches. Clean all skirting boards. Clean all kitchen, bedroom, living room etc. cupboards inside and out. Clean and polish all kitchen, bedroom, living room etc. surfaces and wooden works. Clean toilets inside and out. Wash the tiles and all basins in the bathrooms. Hoover and mop all floors and stairs. Make sure the property is dust free.
  • Cleaning services for building companies The CLIENT must pay CLEANWELL  London Limited the agreed fee for the cleaning service. Payment must be made cash, cheque, BACS, Standing Order or PayPal upon receipt of an invoice. The CLIENT must supply a task list. CLEANWELL  London Limited will provide you with all the cleaning materials and equipment. We will remove all labels from bathroom, windows, toilets and kitchen. Clean all floors of any paint and plaster. Clean all windows of any paint and plaster. Clean all windows, window frames, sills. Clean all skirting and wash the doors. Wash all sockets and switches. Spot clean walls. Clean all skirting boards. Clean all kitchen, bedroom, living room etc. cupboards inside and out. Clean and polish all kitchen, bedroom, living room etc. surfaces and wooden works. Clean toilets inside and out. Wash the tiles and all basins in the bathroom. Hoover and mop all floors and stairs. Make sure the property is dust free.
  • Office cleaning The CLIENT must pay CLEANWELL London Limited  the agreed fee for the cleaning service. Payment must be made cash, cheque, BACS, Standing Order or PayPal at the end of the month upon receipt of a monthly invoice. The CLIENT is charged on a weekly/fortnightly/monthly basis according to the client's request for number of cleaning hours and interval between visits. The CLIENT must supply the tasks list, cleaning materials and equipment. CLEANWELL London Limited  cannot be held responsible for unsuccessful cleaning visit if the cleaning stuff is not supplied in full working order. .
  • Cleaning services for estate agents For regular domestic/one off cleaning please see Regular domestic cleaning service and One off/ End of tenancy cleaning services. CLEANWELL London Limited  offers numerous labourers, painters and decorators, window cleaners, carpenters, tailors, kitchen/bathroom fitters for quick repairs before selling/letting properties. Our experienced staff holds CIS cards and provides all the necessary tools and equipment for their work. It is the client’s responsibility for the provisions of the equipment to change in the property, paints and etc. Prices are negotiable.
  • Carpet and upholstery cleaning The CLIENT must pay CLEANWELL  London Limited the agreed fee for the cleaning service. There is a minimum fee of £50 per visit. There might be additional charges for parking/ congestion charge, which will be added to the final invoice and must be paid by the CLIENT. Payment must be made cash, cheque, BACS, Standing Order or PayPal on the day of the cleaning visit upon receipt of an invoice. CLEANWELL London Limited  will supply the cleaning materials and equipment.
  • Housekeepeing The CLIENT must pay CLEANWELL London Limited £10.50 per hour, we require 10 hours minimum per week. Payment must be made cash, cheque, BACS, Standing Order or PayPal on the day of the visit or at the end of the month upon receipt of an invoice. The CLIENT is charged on a weekly/fortnightly/monthly basis according to the client's request for number of hours and interval between visits. The CLIENT must supply the tasks list, cleaning materials and equipment. CLEANWELL  London Limited cannot be held responsible for unsuccessful visit if the cleaning stuff is not supplied in full working order.

What our Customers Say?

Toquin SA Ltd has been using the cleaning services provided by Cleanwell for the last few years.We have been very happy with their service and found them to…

Angela M., Office in Loughton

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Frequently Asked Question

How do I book a cleaner?

Fill in the online Get Instant Quote form. Call us on 0208 5088129 and we will answer any questions you…

Do I have the same cleaner every time?

Yes, it is the same cleaner except when she is on holiday or off sick. Then we will contact you and offer you a replacement cleaner.

Do I have to pay for the cleaning serivce if it has been cancelled or when I am on holiday?

No, you only pay when there has been a cleaning service. You need to let us know a minimum of 24hrs in advance before cancelling a service.

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